Generally good
No CPSC recalls in the last 36 months.
Sony is a Japanese electronics company founded in 1946. The CPSC lists 15 recalls naming Sony, none in the last three years; most involved laptop batteries and power adapters, including batteries Sony supplied to other laptop makers. Amazon ratings for its headphones and audio gear are good but short of our top band.
Recall counts are not adjusted for sales volume. How the verdict works
What owners say about Sony
I have been treated disgustingly by Sony. My Sony ULT WEAR headphones have broken at the hinge because there is a manufacturing defect and Sony are refusing ...
Horrible horrible horrible. I have two WXM5’s and they both broke within a year. Contacted Sony and all they were willing to do was tell us we could send it to a repair service for $150+ tax and shipping. No accountability for their terrible hardware. Will not be buying from them ever again.
I’ve had several issues with Sony’s customer service. Namely it is nearly impossible to talk to a real person. It’s a labyrinth of being redirected to online chatbots and being given the same answers which do not help. Also I paid ($200) for PlayStation plus subscription in September and by October they told me I no longer had access to PlayStation plus and to purchase it again! Safe to say I…
Sony recalls
- 2017
- 2017-02-07Panasonic battery packs used in Sony Electronics laptop computers. The lithium-ion battery packs can overheat, posing burn and fire hazards. CPSC notice
- 2016
- 2016-06-15Batteries and Chargers. The lithium-ion battery packs can overheat, posing burn and fire hazards. CPSC notice
- 2014
- 2014-07-01Laptop Computers. The computers' lithium-ion batteries can overheat, posing fire and burn hazards. CPSC notice
- 2010
- 2010-06-30Computer Equipment. The computers can overheat, posing a burn hazard to the consumer. CPSC notice
- 2009
- 2009-10-28Adapter/Power Supply/Charger/Battery. Insulation inside the AC adapter can fail over time, posing an electrical shock hazard to consumers. CPSC notice
- 2008
- 2008-10-30Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. CPSC notice
- 2008-09-04Computer Equipment. Irregularly positioned wires near the computer's hinge and/or a dislodged screw inside the hinge can cause a short circuit and overheating. CPSC notice
- 2007
- 2007-08-09Adapter/Power Supply/Charger/Battery. The lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2007-04-25Adapter/Power Supply/Charger/Battery. The lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2006
- 2006-10-23Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2006-09-28Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can cause overheating, posing a fire hazard to consumers. CPSC notice
- 2006-08-24Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2006-08-15Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2005
- 2005-09-13Adapter/Power Supply/Charger/Battery. The recalled AC adaptors can overheat and melt. CPSC notice
- 2003
- 2003-09-25Computer Equipment. Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. CPSC notice
Product-related lawsuits
No product liability or consumer fraud cases naming Sony found in federal court records.
What to buy from Sony
Best-rated Sony products
Alternatives from other brands
TAGRY Bluetooth Headphones True Wireless Earbuds 60H Playback LED Power Display Earphones with Wireless Charging Case IP
Check price on AmazonSony product lines on Amazon
| Product line | Products | Owner ratings |
|---|---|---|
| Headphones, Earbuds & Accessories | 17 | Well rated |
| Home Audio | 3 | Well rated |
Sony customer service and warranty
We have not verified Sony's warranty and support contacts yet.
Who makes Sony
- Country
- Japan source
- Founded
- 1946 source
- Headquarters
- Minato source
- Founders
- Masaru Ibuka, Akio Morita source
- Trademark (USPTO)
- Sony Group Corporation (JAPAN); first registered 1982 source
- Made in (recalled products)
- China (13 of 15 recalls), Japan (6 of 15 recalls), Taiwan (3 of 15 recalls), United States (2 of 15 recalls), Malaysia (1 of 15 recalls)
FAQ
Is Sony a good brand?
Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Sony had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns the Sony trademark?
USPTO lists Sony Group Corporation (JAPAN) as the owner of the Sony trademark, first registered 1982.
Where is Sony based?
Minato.
When was Sony founded?
1946.
Where is Sony from?
Sony is a company from Japan, headquartered in Minato.
Where are Sony products made?
Recalled Sony products listed by the CPSC were made in China (13 of 15 recalls), Japan (6 of 15 recalls), Taiwan (3 of 15 recalls), United States (2 of 15 recalls), Malaysia (1 of 15 recalls).
Has Sony had product recalls?
Yes. The CPSC lists 15 recalls for Sony. The most recent, on 2017-02-07: Sony Expands Recall of VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards (Recall Alert).