Is Sony a Good Brand? Reviews, Recalls & Verdict (2026)

Generally good

No CPSC recalls in the last 36 months.

Sony is a Japanese electronics company founded in 1946. The CPSC lists 15 recalls naming Sony, none in the last three years; most involved laptop batteries and power adapters, including batteries Sony supplied to other laptop makers. Amazon ratings for its headphones and audio gear are good but short of our top band.

Recall counts are not adjusted for sales volume. How the verdict works

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See all Sony products on Amazon

Headphones, Earbuds & Accessories14 products checkedWell ratedShop on Amazon Home Audio4 products checkedWell ratedShop on Amazon Television & Video1 product checkedWell ratedShop on Amazon Arborist Merchandising Root1 product checkedWell ratedShop on Amazon Sony parts and accessoriesReplacement parts and accessoriesShop on Amazon

Amazon data checked 2026-11-01. source

New from Sony on Amazon

Sony ZV-1F Compact Digital Camera 4K Video Black with Procam Bundle | Blower, Lens Pen, Medium Bag, Micro Fiber Cloth, 64GB SD Card, SD / Mi

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Sony ZV-E10 II Mirrorless Vlog Camera with E PZ 16-50mm II & E 55-210mm Lenses Bundle + 64GB Extreme PRO Memory, Shotgun Mic, Backpack, Wide

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Sony ZV-E10 Mirrorless Vlog Camera (White) with E PZ 16-50mm II & E 55-210mm Lenses Bundle + 64GB Extreme PRO Memory, Shotgun Mic, Backpack,

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Sony ZV-E10 II Mirrorless Vlog Camera (White) with E PZ 16-50mm II & E 55-210mm Lenses Bundle + 64GB Extreme PRO Memory, Shotgun Mic, Backpa

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What owners say about Sony

Verbatim quotes. Trustpilot quotes are the newest positive and negative reviews; they rate the brand's own store and service.

Sony wh-1000XM4! My dream headphones!! Recently they got an offer and came for around 17k/- (195$) I my dream to buy these headphones, now I could afford ...

r/SonyHeadphones

Horrible horrible horrible. I have two WXM5’s and they both broke within a year. Contacted Sony and all they were willing to do was tell us we could send it to a repair service for $150+ tax and shipping. No accountability for their terrible hardware. Will not be buying from them ever again.

1 of 5 stars, Trustpilot review, 2026-10-12

I’ve had several issues with Sony’s customer service. Namely it is nearly impossible to talk to a real person. It’s a labyrinth of being redirected to online chatbots and being given the same answers which do not help. Also I paid ($200) for PlayStation plus subscription in September and by October they told me I no longer had access to PlayStation plus and to purchase it again! Safe to say I…

1 of 5 stars, Trustpilot review, 2026-10-07

Sony recalls

2017
2017-02-07Panasonic battery packs used in Sony Electronics laptop computers. The lithium-ion battery packs can overheat, posing burn and fire hazards. Incidents: None reported Units: About 700 (In addition, about 1,700 units were previously recalled on June 15, 2016). Remedy: Replace. CPSC notice
2016
2016-06-15Batteries and Chargers. The lithium-ion battery packs can overheat, posing burn and fire hazards. Incidents: None reported Units: About 1,700 (in addition, 21 were sold in Canada). Remedy: Replace. CPSC notice

Show 13 earlier recalls (2003-2014)

2014
2014-07-01Laptop Computers. The computers' lithium-ion batteries can overheat, posing fire and burn hazards. Incidents: Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. About 680 units. Remedy: Refund, Repair. CPSC notice
2010
2010-06-30Computer Equipment. The computers can overheat, posing a burn hazard to the consumer. Incidents: Sony has received 30 reports of units overheating resulting in deformed keyboards and casings. About 233,000 units. CPSC notice
2009
2009-10-28Adapter/Power Supply/Charger/Battery. Insulation inside the AC adapter can fail over time, posing an electrical shock hazard to consumers. Incidents: Sony has received four reports of adapters short-circuiting. About 69,000 units. CPSC notice
2008
2008-10-30Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. Incidents: There have been 19 reports of the batteries overheating, including 17 reports of flames/fire (10 resulting in minor property damage). Units: About 35,000 batteries (an additional 65,000 batteries were sold worldwide). CPSC notice
2008-09-04Computer Equipment. Irregularly positioned wires near the computer's hinge and/or a dislodged screw inside the hinge can cause a short circuit and overheating. Incidents: Sony has received 15 reports of overheating, including one consumer who suffered a minor burn. About 73,000 units. CPSC notice
2007
2007-08-09Adapter/Power Supply/Charger/Battery. The lithium-ion batteries can overheat, posing a fire hazard to consumers. Incidents: Toshiba has received three reports outside of the United States of notebook batteries overheating. About 1,400 units. CPSC notice
2007-04-25Adapter/Power Supply/Charger/Battery. The lithium-ion batteries can overheat, posing a fire hazard to consumers. Incidents: As announced previously, there have been 16 reports of notebook batteries overheating. About 27,800 units. CPSC notice
2006
2006-10-23Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. Incidents: There have been 16 reports of notebook computer batteries overheating, causing minor property damage and two minor burns. Units: About 340,000 batteries (an additional 3,080,000 battery packs were sold worldwide). CPSC notice
2006-09-28Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can cause overheating, posing a fire hazard to consumers. Incidents: Lenovo has received one confirmed report of a battery overheating and causing a fire that damaged the notebook computer. Units: About 168,500 battery packs (an additional 357,500 battery packs were sold worldwide). CPSC notice
2006-08-24Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. Incidents: Apple has received nine reports of batteries overheating, including two reports of minor burns from handling overheated computers and other reports of minor… Units: About 1.1 million battery packs (an additional 700,000 battery packs were sold outside the U.S.). CPSC notice
2006-08-15Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. Incidents: Dell has received six reports of batteries overheating, resulting in property damage to furniture and personal effects. Units: About 2.7 million battery packs (an additional 1.5 million battery packs were sold outside the U.S.). CPSC notice
2005
2005-09-13Adapter/Power Supply/Charger/Battery. The recalled AC adaptors can overheat and melt. Incidents: Sony Computer Entertainment America has received 38 reports of adaptors overheating, including 19 reports of melting. About 843,000 units. CPSC notice
2003
2003-09-25Computer Equipment. Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings. Incidents: None reported. About 5,600 units. CPSC notice

Marked items are within the last 36 months and count in the verdict.

Product-related lawsuits

No product liability or consumer fraud cases naming Sony found in federal court records.

What to buy from Sony

Best-rated Sony products

MDR7506 Professional Large Diaphragm Headphone

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WH-CH520 Wireless On-Ear Bluetooth Headphones with Microphone, Black

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WH-CH520 Wireless On-Ear Bluetooth Headphones with Microphone, Blue

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WH-CH520 Wireless On-Ear Bluetooth Headphones with Mic, Cappuccino

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Alternatives from other brands

Soundcore by Anker P20i True Wireless Earbuds, with Big Bass, 30H Playtime

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TOZO A1 Wireless Earbuds Bluetooth 5.3 Light Weight in Ear Headphones

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TAGRY Bluetooth Headphones True Wireless Earbuds 60H Playback LED Power Display Earphones with Wireless Charging Case IP

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Sony customer service and warranty

Support page: Official support source

Who makes Sony

Company: Sony Group source
Country: Japan source
Founded: 1946 source
Headquarters: Minato source
Founders: Masaru Ibuka, Akio Morita source
Trademark (USPTO): Sony Group Corporation (JAPAN); first registered 1965 source
Made in (recalled products): China 13, Japan 6, Taiwan 3, United States 2, Malaysia 1 (of 15 recalls listing a country)

Compare Sony

FAQ

Is Sony a good brand?

Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.

How many recalls has Sony had in the last 3 years?

0 recalls in the last 36 months, according to the CPSC.

Who owns Sony?

USPTO lists Sony Group Corporation (Japan) as the owner of the Sony trademark, first registered 1965.

Who makes Sony?

The Sony brand belongs to Sony Group Corporation. CPSC recall records show Sony products made in China 13, Japan 6, Taiwan 3, United States 2, Malaysia 1 (of 15 recalls listing a country).

Where is Sony from?

Sony is a company from Japan, headquartered in Minato.

Where is Sony based?

Minato.

When was Sony founded?

1946.

Where are Sony products made?

Recalled Sony products listed by the CPSC were made in China 13, Japan 6, Taiwan 3, United States 2, Malaysia 1 (of 15 recalls listing a country).

Has Sony had product recalls?

Yes. The CPSC lists 15 recalls for Sony. The most recent, on 2017-02-07: Sony Expands Recall of VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards (Recall Alert).

How do I contact Sony customer service?

Sony customer service can be reached through the official support page https://www.sony.com/electronics/support.

Headphone and speaker brands

Facts checked 2026-11-02. Brand representatives can send corrections to hello@isagoodbrand.com.

Owners / Safety	Clean	Some	Frequent
High	Reliable	Generally good	Mixed
Medium	Generally good	Mixed	Use caution
Low	Mixed	Use caution	Use caution