Is Lenovo a Good Brand? Recalls, Ratings & Verdict (2026)

Mixed

1 CPSC recall in the last 36 months.

Lenovo, founded in 1984 and headquartered in Hong Kong, sells laptops and computer accessories that get solid but not top owner ratings on Amazon. The CPSC lists 10 Lenovo recalls; the most recent, in 2023, covered a USB-C laptop power bank.

Recall counts are not adjusted for sales volume. How the verdict works

What owners say about Lenovo

Verbatim quotes. Trustpilot quotes are the newest positive and negative reviews; they rate the brand's own store and service.

I've noticed that whenever I ask about laptop brands, Lenovo is almost always the top recommendation, no matter the comparison (Lenovo vs. ASUS ROG/TUFF, ...

r/GamingLaptops

These days the only thing I hear is "Lenovo is at the top". Is there actually nothing else that might be a good opponent to Lenovo's laptops UPDATE ...

r/GamingLaptops

After hearing negative reviews on Lenovo laptops from a couple of my friends I had initially decided not to buy Lenovo laptops but then I stumbled upon ...

r/Btechtards

I own a Lenovo IdeaPad Pro 5i, and I recently noticed that the back of my laptop was bulging due to a battery issue. I contacted Lenovo support to get the battery replaced, but I was informed that the battery was not covered under warranty because the one-year warranty had expired. I was told that I would have to pay for the replacement. What followed was an extremely frustrating experience. I…

5 of 5 stars, Trustpilot review, 2026-10-09

Do not waste your money on this laptop. I have two Lenovo devices, and both are low-quality Chinese junk. Lenovo completely ruined the IBM legacy. On top of the terrible hardware reliability, their customer service is completely unprofessional and useless. Absolutely no support after purchase. Avoid this brand entirely.

1 of 5 stars, Trustpilot review, 2026-10-15

Lenovo post-sales support is terrible. There's a clear difference between pre- and post-sales support. Once they have your money they don't care any more. Pre-sales support is rapidly responsive, but you'd be lucky to get a reply post-sales and can only contact them via email. I'm still waiting for help...

1 of 5 stars, Trustpilot review, 2026-10-15

Lenovo recalls

2023
2023-11-22Lenovo USB-C Laptop Power Banks. The power bank's internal screws can come loose, causing a short circuit and overheating of the lithium-ion battery, posing a fire hazard. Incidents: The firm has received one report of a fire causing minimal property damage. About 2,850 (In addition, about 510 were sold in Canada) units. Remedy: Replace. CPSC notice
2018
2018-02-06ThinkPad X1 Carbon Laptops (5th Generation). An unfastened screw can damage the battery causing ovearheating, posing a fire hazard. Incidents: There have been no reports of overheating in the United States. About 78,000 (In addition, about 5,500 were sold in Canada) units. Remedy: Repair. CPSC notice
2015
2015-04-21Batteries and Chargers. The battery packs can overheat, posing a fire hazard. Incidents: Lenovo has received four reports of incidents of battery packs overheating and damaging the computers, battery packs and surrounding property. About 148,800 in the United States and 17,700 in Canada (About 34,500 in the United States and 2,900 in Canada were recalled in March 2014) units. Remedy: Replace. CPSC notice
2014
2014-12-09Power Cords. The AC power cord can overheat, posing fire and burn hazards. Incidents: None reported in the U.S. About 500,000 in the U.S. and 44,000 in Canada units. Remedy: Replace. CPSC notice
2014-03-27Batteries and Chargers. The battery packs can overheat, posing a fire hazard. Incidents: Lenovo has received two reports of the battery packs overheating, resulting in damage to the computer, battery pack and nearby property. About 34,500 in the United States and 2,900 in Canada units. Remedy: Replace. CPSC notice
2012
2012-04-24Computers Equipment and Accessories. A defect in an internal component in the power supply can overheat and pose a fire hazard. Incidents: The firm received reports of one fire incident and one smoke incident in the U.S. About 13,000 (50,500 were previously recalled in March 2012) units. Remedy: Replace. CPSC notice
2012-03-08Computers Equipment and Accessories. A defect in an internal component in the power supply can overheat and pose a fire hazard. Incidents: The firm received reports of one fire incident and one smoke incident in the U.S. About 50,500 units. Remedy: Replace. CPSC notice
2009
2009-03-26Adapter/Power Supply/Charger/Battery. The plastic shell of the AC Adaptor can crack, posing a risk of electric shock to consumers. Incidents: None reported. About 230 units. CPSC notice
2007
2007-03-01Adapter/Power Supply/Charger/Battery. If the battery in the laptop is struck forcefully on the corner, such as from a direct fall to the ground, the battery pack can overheat and pose a fire hazard… Incidents: Lenovo has received four reports of batteries overheating and damaging the notebook. About 100,000 battery packs (an additional 105,000 battery packs were sold worldwide) units. CPSC notice
2006
2006-09-28Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can cause overheating, posing a fire hazard to consumers. Incidents: Lenovo has received one confirmed report of a battery overheating and causing a fire that damaged the notebook computer. About 168,500 battery packs (an additional 357,500 battery packs were sold worldwide) units. CPSC notice

Marked items are within the last 36 months and count in the verdict.

Product-related lawsuits

2016-04-15: Ponce v. Lenovo Inc. (District Court, D. Minnesota)

A filed case is an allegation, not a finding.

What to buy from Lenovo

Best-rated Lenovo products

Business 15.6" FHD Laptop, Intel Processor, 8GB DDR5, 128GB Storage

Check price on Amazon

Business 15.6" FHD Laptop, Intel Processor, 8GB DDR5, 128GB Storage

Check price on Amazon

Business 15.6" FHD Laptop, Intel Processor, 8GB DDR5, 128GB Storage

Check price on Amazon

Business 15.6" FHD Laptop, Intel Processor, 8GB DDR5, 128GB Storage

Check price on Amazon

Alternatives from other brands

Logitech MK270 Full Size Wireless Keyboard and Mouse Combo - Black

Check price on Amazon

Acer USB Hub 4 Ports, Multiple USB 3.0 Hub, USBA Splitter for Laptop/PC 2FT

Check price on Amazon

ColorCoral Cleaning Gel Universal Dust Cleaner for PC Keyboard Car Detailing Office Electronics Laptop Dusting Kit Compu

Check price on Amazon

Lenovo product lines on Amazon

Product line	Products	Owner ratings
Computers & Accessories	20	Well rated

Amazon data checked 2026-10-15. source

Lenovo customer service and warranty

We have not verified Lenovo's warranty and support contacts yet.

Who makes Lenovo

Owner: Legend Holdings (31.41%) source
Country: People's Republic of China source
Founded: 1984 source
Headquarters: Beijing source
Founders: Liu Chuanzhi source
Trademark (USPTO): Lenovo (CHINA); first registered 2006 source
Made in (recalled products): China (8 of 10 recalls), Mexico (2 of 10 recalls), Japan (1 of 10 recalls)

FAQ

Is Lenovo a good brand?

Mixed. 1 CPSC recall in the last 36 months. Owner satisfaction on Amazon: Medium.

How many recalls has Lenovo had in the last 3 years?

1 recall in the last 36 months, according to the CPSC.

Who owns Lenovo?

Legend Holdings (31.41%).

Who owns the Lenovo trademark?

USPTO lists Lenovo (CHINA) as the owner of the Lenovo trademark, first registered 2006.

Where is Lenovo based?

Beijing.

When was Lenovo founded?

1984.

Where is Lenovo from?

Lenovo is a company from People's Republic of China, headquartered in Beijing.

Where are Lenovo products made?

Recalled Lenovo products listed by the CPSC were made in China (8 of 10 recalls), Mexico (2 of 10 recalls), Japan (1 of 10 recalls).

Has Lenovo had product recalls?

Yes. The CPSC lists 10 recalls for Lenovo. The most recent, on 2023-11-22: Lenovo Recalls USB-C Laptop Power Banks Due to Fire Hazard.

Laptop and tablet brands

Facts checked 2026-10-15. Brand representatives can send corrections to hello@isagoodbrand.com.