Is HP a Good Brand? Reviews, Recalls & Verdict (2026)

Reliable

No CPSC recalls in the last 36 months.

HP, founded in 1939 and based in Palo Alto, makes printers, office supplies and computers, and Amazon owners rate them highly. The CPSC lists 20 HP recalls, none in the last three years; most recalled products were made in China.

Recall counts are not adjusted for sales volume. How the verdict works

Shop HP on Amazon

See all HP products on Amazon

Arborist Merchandising Root20 products checkedHighly ratedShop on Amazon HP parts and accessoriesReplacement parts and accessoriesShop on Amazon

Amazon data checked 2026-11-01. source

New from HP on Amazon

HP 27" FHD All-in-One Desktop PC, Core Ultra 7, 32GB DDR5 RAM 1TB SSD, | AI Business Desktop, Intel Ultra 7 155U (>i7-1355U), Win 11 Pro, RJ

Check price on Amazon

HP Stream 14" HD Student&Business Laptop, Intel Processor N150, 4GB RAM, 288GB Storage(128GB UFS+160GB Docking Station), AI Copilot, 1 Year

Check price on Amazon

HP ProStudio 4 AiO G1i All-in-One Desktop Computer - Intel Core Ultra 7 265 - vPro Technology - 32 GB RAM - 512 GB SSD - 23.8" Full HD - 192

Check price on Amazon

What owners say about HP

Verbatim quotes. Trustpilot quotes are the newest positive and negative reviews; they rate the brand's own store and service.

Absolutely pathetic service from HP India. My order is now weeks past the promised delivery date, and despite contacting customer support multiple times, all I get are the same recycled apologies and empty assurances that they're working on it. No actual solution, no accountability, just bullshit excuses. A bunch of incompetent people running an online store with zero regard for customers. If…

1 of 5 stars, Trustpilot review, 2026-10-29

I was having trouble setting up my new HP printer and needed some guidance. I could not get through to HP so went on the HP forum. A person contacted me claiming to be from HP technical support, He had the 'rescue me' software and offered to sort the issue out if he could have remote access to my computer. After a while he claimed to have solved the problem, However, after he started asking for…

2 of 5 stars, Trustpilot review, 2026-10-29

HP recalls

2019
2019-03-12Lithium-ion batteries for HP commercial notebook computers and mobile workstations. The lithium-ion batteries can overheat, posing fire and burn hazards. Incidents: HP has received eight new reports of battery packs in the U.S. Units: About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.). Remedy: Replace. CPSC notice
2018
2018-01-04Lithium-ion batteries for HP notebook computers and mobile workstations. The lithium-ion batteries can overheat, posing fire and burn hazards Incidents: HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of… Units: About 50,000 (in addition, 2,600 were sold in Canada). Remedy: Replace. CPSC notice

Show 18 earlier recalls (1995-2017)

2017
2017-01-24Lithium-ion batteries used in HP notebook computers. The batteries can overheat, posing fire and burn hazards. Incidents: HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage Units: About 101,000 (An additional 41,000 batteries were previously recalled in June 2016. About 3,000 were sold in Canada and 4,000 in Mexico.). Remedy: Replace. CPSC notice
2016
2016-06-23Batteries and Chargers. The battery packs can overheat, posing fire and burn hazards. Incidents: HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total. Units: About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico). Remedy: Replace. CPSC notice
2014
2014-08-26Power Cords. The AC power cord can overheat, posing a potential fire and burn hazard. Incidents: HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage. 5,577,000 in the U.S. and 446,700 in Canada units. Remedy: Replace. CPSC notice
2013
2013-12-17Battery Chargers. The computer's charger can overheat and melt, posing fire and burn hazards. Incidents: Google has received nine reports of chargers overheating and melting during use. About 145,000 units units. Remedy: Replace. CPSC notice
2012
2012-02-02Fax Machines. The fax machines can overheat due to an internal electrical component failure, posing fire and burn hazards. Incidents: Hewlett-Packard is aware of seven reports of fax machines overheating and catching fire, resulting in property damage, including one instance of significant… About 928,000 in the U.S. and 240,000 in Canada and Mexico units. Remedy: Replace. CPSC notice
2011
2011-05-27Batteries and Chargers. The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers. Incidents: Since the May 2010 recall expansion, HP has received 40 additional reports of batteries that overheated and ruptured, resulting in seven burn injuries, one… Units: About 162,600 additional batteries (54,000 and 70,000 batteries were previously recalled in May 2010 and May 2009, respectively). CPSC notice
2010
2010-05-21Batteries and Chargers. The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. Incidents: Since the May 2009 recall, HP has received 38 additional reports of batteries that overheated and ruptured resulting in 11 instances of minor personal injury… Units: About 54,000 (70,000 units were previously recalled in May 2009). CPSC notice
2009
2009-05-14Adapter/Power Supply/Charger/Battery. The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. Incidents: The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. About 70,000 units. CPSC notice
2008
2008-06-27Facsimile (FAX) Machines. An internal electrical component failure can cause overheating of the product posing a risk of burn or fire. Incidents: Hewlett-Packard has received three reports of overheating including two in the U.S. Units: About 367,000 units (an additional 84,000 units sold outside of the U.S.). CPSC notice
2006
2006-06-06Cameras & Accessories. The digital camera can cause certain non-rechargeable batteries, such as the Duracell CP-1, to overheat when the camera is connected to an AC adapter or… Incidents: HP has received one report of a camera catching fire, damaging the camera and its docking station, and causing minor smoke damage to the room. Units: About 224,000 (about 679,000 worldwide). CPSC notice
2006-04-20Adapter/Power Supply/Charger/Battery. An internal failure can cause the battery to overheat and melt or char the plastic case, posing a burn and fire hazard. Incidents: HP has received 20 reports of batteries overheating, including two in the United States. Units: About 4,100 (about 15,700 batteries worldwide). CPSC notice
2005
2005-10-14Adapter/Power Supply/Charger/Battery. An internal short can cause the battery cells to overheat and melt or char the plastic case, posing a burn and fire hazard. Incidents: HP has received 16 reports of batteries overheating, including four in the U.S. About 135,000 battery packs worldwide, including about 85,000 in the U.S. units. CPSC notice
2005-01-14Computer Equipment. A ground clip inside the back plastic panel of these monitors can be incorrectly installed, posing a risk of electrical shock to consumers. Incidents: Philips has received one report of a consumer receiving an electrical shock from one of these monitors. About 15,000 units. CPSC notice
2003
2003-02-13Lawn Mowers & Accessories. The engines for these products had fuel lines that were too long and could possibly droop and come in contact with moving parts, which can cut the fuel lines,… Incidents: Exmark has received two reports of fuel leaks, with no reports of fires or injuries. About 1,500 units. CPSC notice
2002
2002-05-16Adapter/Power Supply/Charger/Battery. The speaker power adapter's power cord connector is not grounded, posing a potential shock hazard to consumers. Incidents: HP received one report of a Philips speaker power adapter plug that was not grounded, which was discovered by a consumer during an electrical inspection. About 93,000 units. CPSC notice
2002-03-07Computer Equipment. The connector can break, exposing electrical contacts and posing a shock hazard to consumers. Incidents: No injuries or incidents have been reported. About 2.5 million units. CPSC notice
1996
1996-06-07Computer Equipment. Incidents: not stated CPSC notice
1995
1995-02-02Computer Equipment. Electrocution/Electric Shock Incidents: not stated CPSC notice

Marked items are within the last 36 months and count in the verdict.

Product-related lawsuits

No product liability or consumer fraud cases naming HP found in federal court records.

What to buy from HP

Best-rated HP products

63XL/65XL Black High-Yield Ink Cartridge (Replaces Both 63XL & 65XL)

Check price on Amazon

61XL Black High-Yield Ink | Works with DeskJet 1000, 1010, 1050, 1510, 2050, 2510, 2540, 3000, 3050, 3510; Envy 4500, 55

Check price on Amazon

61XL Black High-Yield Ink | Works with DeskJet 1000, 1010, 1050, 1510, 2050, 2510, 2540, 3000, 3050, 3510, Envy 4500, 55

Check price on Amazon

67 Black/Tri-Color Ink Cartridges (2-Pack) | Works with DeskJet 1255, 2700, 4100, Envy 6000, 6400 | Instant Ink Eligible

Check price on Amazon

Alternatives from other brands

100Pcs Funny Arborist Stickers for Hard Hat, Water Bottle, Laptop - Funny Arborist Gifts & Party Supplies - Tree Work, C

Check price on Amazon

Arborist Knot Cards for Tree Climbing and Trimming by Lots of Knots

Check price on Amazon

ArborTie Tree Staking Strap, USA Made, 250' Roll

Check price on Amazon

HP customer service and warranty

We have not verified HP's warranty and support contacts yet.

Who makes HP

Company: Hewlett-Packard source
Country: United States source
Founded: 1939 source
Headquarters: Palo Alto source
Founders: Bill Hewlett, David Packard source
Trademark (USPTO): HP Hewlett Packard Group LLC (DELAWARE, USA); first registered 2021 source
Made in (recalled products): China 16, Taiwan 1 (of 16 recalls listing a country)

Compare HP

FAQ

Is HP a good brand?

Reliable. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: High.

How many recalls has HP had in the last 3 years?

0 recalls in the last 36 months, according to the CPSC.

Who owns HP?

USPTO lists HP Hewlett Packard Group LLC (Delaware, USA) as the owner of the HP trademark, first registered 2021.

Who makes HP?

The HP brand belongs to HP Hewlett Packard Group LLC. CPSC recall records show HP products made in China 16, Taiwan 1 (of 16 recalls listing a country).

Where is HP from?

HP is a company from United States, headquartered in Palo Alto.

Where is HP based?

Palo Alto.

When was HP founded?

1939.

Where are HP products made?

Recalled HP products listed by the CPSC were made in China 16, Taiwan 1 (of 16 recalls listing a country).

Has HP had product recalls?

Yes. The CPSC lists 20 recalls for HP. The most recent, on 2019-03-12: HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards.

Laptop and tablet brands

Facts checked 2026-11-02. Brand representatives can send corrections to hello@isagoodbrand.com.

Owners / Safety	Clean	Some	Frequent
High	Reliable	Generally good	Mixed
Medium	Generally good	Mixed	Use caution
Low	Mixed	Use caution	Use caution