HP vs ASUS: which brand is more reliable?

HP (Reliable) comes out ahead of ASUS (Generally good) by our formula. The comparison uses CPSC recalls, Amazon owner ratings, court records and company records.

Side by side

HPASUS
VerdictReliableGenerally good
CPSC recalls, last 3 years00
CPSC recalls, all years201
Most recent recall2019-03-12: HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards2022-08-18: ASUS Computer International Recalls ASUS ROG Maximus Z690 Hero Motherboards Due to Fire and Burn Hazards
Owner satisfaction (Amazon)HighMedium
Product lawsuits on recordNone foundNone found
Company behind the brandHewlett-Packard (no parent company on record)ASUS (no parent company on record)
Trademark owner (USPTO)HP Hewlett Packard Group LLC (Delaware, USA)ASUSTEK COMPUTER INCORPORATION (Taiwan)
Made in (recalled products)China 16, Taiwan 1 (of 16 recalls listing a country)Vietnam 1 (of 1 recalls listing a country)
Customer serviceNot verified yet1-855-755-2787

Recall counts are not adjusted for sales volume. How the verdict works

Shop HP and ASUS on Amazon

Computers & Accessories

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FAQ

Is HP better than ASUS?

HP (Reliable) comes out ahead of ASUS (Generally good) by our formula.

Which has more recalls, HP or ASUS?

In the last 3 years the CPSC lists 0 for HP and 0 for ASUS; across all years, 20 and 1.

Are HP and ASUS the same company?

No shared owner on record: HP trademark owner HP Hewlett Packard Group LLC (Delaware, USA), ASUS trademark owner ASUSTEK COMPUTER INCORPORATION (Taiwan).

Facts checked 2026-10-16.

How the verdict works

One formula for every brand, built from public records. We do not test products.

Owner satisfaction

Ratings of the brand's most-rated products on Amazon. High: weighted average of at least 4.5 and no more than 10% of products below 4.0. Medium: at least 4.2 and no more than 30%. Low: everything else.

Safety record

CPSC recalls in the last 36 months: none is Clean, one or two is Some, three or more is Frequent. Counts are not adjusted for sales volume.

Owners / SafetyCleanSomeFrequent
HighReliableGenerally goodMixed
MediumGenerally goodMixedUse caution
LowMixedUse cautionUse caution

Full methodology