Generally good
No CPSC recalls in the last 36 months.
Dell, founded in 1989 and part of Dell Technologies, is based in Round Rock, Texas. The CPSC lists 11 Dell recalls, none in the last three years, most of them power adapters. Amazon ratings for its monitors, laptops and accessories are good but short of our top band.
Recall counts are not adjusted for sales volume. How the verdict works
What owners say about Dell
Dell laptops quality and reliability have gone down hill. The worse part is the crappy service by Dell customer care and tech support.
One of our biggest pain points right now is Dell's adherence to warranties. We have a three month old computer that crashed in the beginning of ...
Wife wants a new desktop. She had dells when she worked for the DOD and now wants one for the house. Most of the grumbling on here seems to be on laptops. ...
Our company is shopping for laptops w/ docking stations to replace our desktops. Dell is pushing their Intel computers, saying that they're 'business grade'. ...
Purchased full desktop from best-buy. Browser crashed frequently.
Bought a Dell DC15255 laptop. Within a month, the laptop had issues. I had to return it to Dell three times for the exact same issue and each time they declared it fixed and returned it to me. The issue is still not fixed! I gave up thinking Dell would do the right thing and replace a defective laptop or hard drive. I bought a new one, different brand and lo and behold, it works!
This is the definition of S**tification the support started out great but now its bugged by AI bots. additional charges I would like to see the person with the galls to charge a £44 diagnostics service where you send it to them for them to look at it. and then claim its "free postage" no the postage is £44 as I am paying you to fix it after. Dell went from a top tier support service for their…
Dell recalls
- 2019
- 2019-02-06Hybrid Power Adapters sold with Power Banks. The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard. CPSC notice
- 2008
- 2008-10-30Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire and burn hazard to consumers. CPSC notice
- 2006
- 2006-08-15Adapter/Power Supply/Charger/Battery. These lithium-ion batteries can overheat, posing a fire hazard to consumers. CPSC notice
- 2005
- 2005-12-16Adapter/Power Supply/Charger/Battery. These batteries can overheat, which could pose a fire risk. CPSC notice
- 2004
- 2004-10-08Adapter/Power Supply/Charger/Battery. The adapters can overheat, posing a risk of fire and electrical shock hazards to consumers. CPSC notice
- 2004-09-07Computer Equipment. These printers can short-circuit, posing an electrical shock hazard to consumers. CPSC notice
- 2004-07-01Adapter/Power Supply/Charger/Battery. Using power cords not intended for these adapters can pose a shock hazard. CPSC notice
- 2001
- 2001-05-03Adapter/Power Supply/Charger/Battery. These batteries can overcharge, causing them to become very hot, release smoke, and possibly catch fire. CPSC notice
- 2000
- 2000-10-13Adapter/Power Supply/Charger/Battery. These batteries can short circuit, even when the battery is not in use, causing them to become very hot, release smoke and possibly catch fire. CPSC notice
- 1997
- 1997-10-21Adapter/Power Supply/Charger/Battery. Electrocution/Electric Shock CPSC notice
- 1994
- 1994-05-20Computer Equipment. Fire & Fire-Related Burn CPSC notice
Product-related lawsuits
No product liability or consumer fraud cases naming Dell found in federal court records.
What to buy from Dell
Best-rated Dell products
Alternatives from other brands
Dell product lines on Amazon
| Product line | Products | Owner ratings |
|---|---|---|
| Computers & Accessories | 20 | Well rated |
Dell customer service and warranty
We have not verified Dell's warranty and support contacts yet.
Who makes Dell
- Owner
- Dell Technologies source
- Country
- United States source
- Founded
- 1989 source
- Headquarters
- Round Rock source
- Founders
- Michael Dell source
- Trademark (USPTO)
- Dell Inc. (DELAWARE, USA); first registered 1990 source
- Made in (recalled products)
- China (6 of 10 recalls), Japan (5 of 10 recalls), Taiwan (1 of 10 recalls), Thailand (1 of 10 recalls)
FAQ
Is Dell a good brand?
Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Dell had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns Dell?
Dell Technologies.
Who owns the Dell trademark?
USPTO lists Dell Inc. (DELAWARE, USA) as the owner of the Dell trademark, first registered 1990.
Where is Dell based?
Round Rock.
When was Dell founded?
1989.
Where is Dell from?
Dell is a company from United States, headquartered in Round Rock.
Where are Dell products made?
Recalled Dell products listed by the CPSC were made in China (6 of 10 recalls), Japan (5 of 10 recalls), Taiwan (1 of 10 recalls), Thailand (1 of 10 recalls).
Has Dell had product recalls?
Yes. The CPSC lists 11 recalls for Dell. The most recent, on 2019-02-06: Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard.