Reliable
No CPSC recalls in the last 36 months.
Citizen is a Japanese watchmaker founded in 1918 and based in Tokyo. Amazon owners rate its men's and women's watches highly, and the CPSC lists no recalls naming the brand. Citizen publishes a 5-year limited warranty on its watches.
Recall counts are not adjusted for sales volume. How the verdict works
What owners say about Citizen
What are this subreddit’s members thoughts on the Japanese watch brand Citizen? They’re relatively affordable compared to other brands and I personally ...
Citizen are good watches and somewhat stylish. They are famous for reliable watches, eco drive and some enthusiast lines.
Watch enthusiast here, can confirm that Citizen is a great affordable watch brand. They make durable and affordable time pieces that I would ...
Citizen's watches are fine, but they're not the best at anything (beat by casio solar synced quartz for accuracy because it self corrects, they ...
I have purchased a citizen smart watch and only recently were informed that it will be disconnected from app in Dec 2026 and no more support or guarantee will be provided! I cannot believe Citizen deceives people in clear day light. A serious court case must be raised against them.
i sent my citizan blue angel watch for repair on the 28.08.26, with all my contact details and what i wanted them to do to my watch. I have not had any contact at all from them, i have also sent a copy of my postage certificate and again all my details, STILL NO REPLY. I strongly advize you do not send your watch to them. It looks like my expensive watch as gone. i dont know what i can do now.
Citizen recalls
The CPSC recall database lists no recalls for Citizen as of 2026-10-15.
Product-related lawsuits
- 2002-02-14: Chaos Holdings Inc v. Citizen Watch Co Ltd (District Court, N.D. Alabama)
What to buy from Citizen
Best-rated Citizen products
Alternatives from other brands
Men's Sweatshirt, EcoSmart Fleece Crewneck Sweatshirt, Big & Tall Available, 1 or 2-Pack
Check price on AmazonCitizen product lines on Amazon
Citizen customer service and warranty
- Warranty
- 5-year limited warranty from the date of original retail purchase; 1 year for CZ Smart source
- Channels
- support request form, help center, watch repair request
- Support page
- Official support source
Who makes Citizen
- Country
- Japan source
- Founded
- 1918 source
- Headquarters
- Tokyo source
FAQ
Is Citizen a good brand?
Reliable. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: High.
How many recalls has Citizen had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Where is Citizen based?
Tokyo.
When was Citizen founded?
1918.
Where is Citizen from?
Citizen is a company from Japan, headquartered in Tokyo.
Has Citizen had product recalls?
The CPSC recall database lists no recalls for Citizen as of 2026-10-15.
What warranty does Citizen offer?
5-year limited warranty from the date of original retail purchase; 1 year for CZ Smart.