Citizen vs Casio: which brand is more reliable?

Citizen and Casio are level by our formula: both Reliable, with the same recall count and owner satisfaction. The comparison uses CPSC recalls, Amazon owner ratings, court records and company records.

Side by side

CitizenCasio
VerdictReliableReliable
CPSC recalls, last 3 years00
CPSC recalls, all years02
Most recent recallNone on record2007-03-20: Casio® Inc. Announces Recall of Electronic Keyboards Due to Fire Hazard
Owner satisfaction (Amazon)HighHigh
Product lawsuits on record1None found
Company behind the brandCitizen Watch (no parent company on record)Casio (no parent company on record)
Trademark owner (USPTO)Citizen Tokei Kabushiki Kaisha (Japan)Casio Keisanki Kabushiki Kaisha (Japan)
Made in (recalled products)No recall recordsChina 2 (of 2 recalls listing a country)
Customer service1-800-321-1023Official support page

Recall counts are not adjusted for sales volume. How the verdict works

Shop Citizen and Casio on Amazon

Men

Full verdicts

FAQ

Is Citizen better than Casio?

Citizen and Casio are level by our formula: both Reliable, with the same recall count and owner satisfaction.

Which has more recalls, Citizen or Casio?

In the last 3 years the CPSC lists 0 for Citizen and 0 for Casio; across all years, 0 and 2.

Are Citizen and Casio the same company?

No shared owner on record: Citizen trademark owner Citizen Tokei Kabushiki Kaisha (Japan), Casio trademark owner Casio Keisanki Kabushiki Kaisha (Japan).

Facts checked 2026-10-16.

How the verdict works

One formula for every brand, built from public records. We do not test products.

Owner satisfaction

Ratings of the brand's most-rated products on Amazon. High: weighted average of at least 4.5 and no more than 10% of products below 4.0. Medium: at least 4.2 and no more than 30%. Low: everything else.

Safety record

CPSC recalls in the last 36 months: none is Clean, one or two is Some, three or more is Frequent. Counts are not adjusted for sales volume.

Owners / SafetyCleanSomeFrequent
HighReliableGenerally goodMixed
MediumGenerally goodMixedUse caution
LowMixedUse cautionUse caution

Full methodology