Mixed
No CPSC recalls in the last 36 months.
roborock is a Chinese robot vacuum maker founded in 2014 and based in Beijing. The CPSC lists no recalls naming the brand, but Amazon ratings are uneven, with a notable share of low scores, which keeps the verdict mixed.
Recall counts are not adjusted for sales volume. How the verdict works
What owners say about roborock
Roborock's Saros & Curv flagships do have a high build quality and their app is more polished. However, their low-end models aren't any better ...
Roborock's navigation is one of the best compared to other brands. You can customize carpet cleaning settings to “vacuum carpet first” with ...
I’m getting frustrated with Roborock to the point I’m looking for other recs. My 13 month old Qrevo S dock died and I had to send it in for repairs. ...
I'm in the market for my first robot vacuum cleaner. I have read reviews saying that the RoboRock has terrible customer service. It seems like the quality ...
Bought a brand-new Roborock Qrevo Pro from Target in June 2026. It worked fine for 1-2 months, then suddenly started misdetecting my area rug's boundary. It cleans a 'ghost' area beyond the rug edge and repeatedly catches and lifts the rug edge, damaging my $1,000+ rug. The product defect is one thing. The customer service is worse. I contacted support on Sept 17 with photos and videos. Over…
We purchased our roborock in August 2025. In November we contacted them because of the poor performance. The only customer service they offered was to send pictures of the areas we were having problems with instructions on how to clean which we had already tried. They would not offer to service it under the warranty. We dealt with it until October when I contacted them again as the product was…
roborock recalls
The CPSC recall database lists no recalls for roborock as of 2026-10-15.
Product-related lawsuits
No product liability or consumer fraud cases naming roborock found in federal court records.
What to buy from roborock
Best-rated roborock products
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Check price on Amazonroborock product lines on Amazon
| Product line | Products | Owner ratings |
|---|---|---|
| Janitorial & Sanitation Supplies | 6 | Mixed ratings |
| Vacuums & Floor Care | 13 | Mixed ratings |
| Household Supplies | 1 | Highly rated |
roborock customer service and warranty
- Phone
- 1-855-960-4321
- Channels
- phone
- Support page
- Official support source
Who makes roborock
- Country
- People's Republic of China source
- Founded
- 2014 source
- Headquarters
- Beijing source
- Trademark (USPTO)
- Roborock Technology Co. (Delaware, USA); first registered 2018 source
FAQ
Is roborock a good brand?
Mixed. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Low.
How many recalls has roborock had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns the roborock trademark?
USPTO lists Roborock Technology Co. (Delaware, USA) as the owner of the roborock trademark, first registered 2018.
Where is roborock based?
Beijing.
When was roborock founded?
2014.
Where is roborock from?
roborock is a company from People's Republic of China, headquartered in Beijing.
Has roborock had product recalls?
The CPSC recall database lists no recalls for roborock as of 2026-10-15.
What is the roborock customer service number?
1-855-960-4321.