Mixed
No CPSC recalls in the last 36 months.
roborock is a Chinese robot vacuum maker founded in 2014 and based in Beijing. The CPSC lists no recalls naming the brand, but Amazon ratings are uneven, with a notable share of low scores, which keeps the verdict mixed.
Recall counts are not adjusted for sales volume. How the verdict works
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See all roborock products on AmazonNew from roborock on Amazon
roborock 2026 New Saros 20 Flow Robot Vacuum and Mop with 6 Packs Disposable Dust Bags
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What owners say about roborock
The Roborock was $600, but man its good. I prefer vacuums with no camera. This roborock had such good obstacle avoidance compared to the shark.
Purchased machine paying £750 within 8 weeks part fell off. 3 months later no replacement part. I wrote to them stating I wanted a refund as machine sat not working and months later still no replacement part. Here is their response so you can see for yourself the type of company they are! Absolutely terrible... I have written back saying consumer law top trumps their policy but just be…
I have owned my Roborock S7 MaxV for just under 3 years and it has already broken. Despite caring for it religiously with genuine parts, it now fails to operate at all. This is hugely disappointing for a vacuum that cost £1300. Unfortunately, the warranty period is only 2 years and to say Roborock aren’t interesting in helping is an understatement. Their customer service is awful and…
roborock recalls
The CPSC recall database lists no recalls for roborock as of 2026-11-02.
Product-related lawsuits
No product liability or consumer fraud cases naming roborock found in federal court records.
roborock in the news
What to buy from roborock
Best-rated roborock products
2 Pack Microfiber Mop Cloths for Q 5, Q5 Pro, Q5 Pro+, Q7, Q7Max, Q8Max, Q8Max+, E Series, S5, S5 Max, S 6, S6 Pure, S6
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Alternatives from other brands
Bissell 2033 Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Car
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Eureka Lightweight Vacuum Cleaners for Home, MaxSwivel Pro, NEU350 | Swivel Steering, LED Headlights, Upright Vacuum for
Check price on Amazonroborock customer service and warranty
- Phone
- 1-855-960-4321
- support-us@roborock.com
- Support page
- Official support source
Who makes roborock
- Company
- Roborock source
- Country
- People's Republic of China source
- Founded
- 2014 source
- Headquarters
- Beijing source
- Trademark (USPTO)
- Roborock Technology Co. (Delaware, USA); first registered 2018 source
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FAQ
Is roborock a good brand?
Mixed. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Low.
How many recalls has roborock had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns roborock?
USPTO lists Roborock Technology Co. (Delaware, USA) as the owner of the roborock trademark, first registered 2018.
Who makes roborock?
The roborock brand belongs to Roborock Technology Co.
Is roborock a Chinese company?
roborock is a company from People's Republic of China, headquartered in Beijing.
Where is roborock based?
Beijing.
When was roborock founded?
2014.
Has roborock had product recalls?
The CPSC recall database lists no recalls for roborock as of 2026-11-02.
What is the roborock customer service number?
1-855-960-4321.