Generally good
Hoover vacuums and the Spotless carpet cleaner mostly satisfy owners, with strong suction as the main strength across canister, upright, backpack, stick and spot-cleaner models. The main weakness is inconsistent durability: parts, hoses and motors fail early for some owners while others get years of service. Best for budget-minded households prioritizing cleaning power over guaranteed long-term reliability.
No CPSC recalls in the last 36 months.
Recall counts are not adjusted for sales volume. How the verdict works
What owners like about Hoover
- Strong suction across models. Owners across canister, upright, backpack, stick and spot-cleaner models describe suction as strong on carpets, hard floors, upholstery and pet hair.
- Lightweight and easy to maneuver. Many owners note the vacuums are light enough to carry on stairs or shoulders and easy to push or guide around furniture.
- Long cords cut outlet changes. Several owners like the long cords, letting them clean multiple rooms or an entire floor without unplugging and replugging.
- Easy to empty and maintain. Bagless canisters and dirt cups are described as simple to pop off, empty into the trash and clean without much fuss.
Common complaints about Hoover
- Durability varies, parts break. Some owners see cracked plastic, split hoses or dead motors within weeks or months, though other owners of the same style report years of trouble-free use.
- Heavy or hard to push. A few owners, especially of upright and stick models, find the unit heavy or top-heavy, making it tiring to push or carry.
- Noisy for some owners. A few owners describe the vacuums as loud during operation, especially when the brush roller is engaged.
- Hard to find replacement parts. A few owners struggled to source replacement brushes, lids or floor tools from Hoover after original parts broke or were discontinued.
Who Hoover suits
Households and light commercial cleaners who want strong suction and are willing to tolerate occasional part failures or repairs.
Not the best fit: Owners wanting guaranteed long-term reliability without tinkering or replacing parts should look elsewhere, since plastic components, hoses and motors fail early for a notable share of owners.
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Hoover recalls
- 2011
- 2011-02-09Vacuum Cleaners. The power cord between the power nozzle and the wand connector can short-circuit posing fire and shock hazards to consumers. CPSC notice
- 2010
- 2010-05-27Vacuum Cleaners/Sweepers. The power cord is not properly routed or securely seated in the cord rewind assembly allowing the power cord to be pulled loose. CPSC notice
Show 1 earlier recall (2005)
- 2005
- 2005-04-14Vacuum Cleaners/Sweepers. The recalled vacuums have defective on-off switches that can overheat the handle and toolholder areas of the vacuum, resulting in a fire hazard. CPSC notice
Product-related lawsuits
No product liability or consumer fraud cases naming Hoover found in federal court records.
What to buy from Hoover
Best-rated Hoover products
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Hoover customer service and warranty
- Warranty
- Terms vary by product. Official warranty page
- Phone
- 1-800-944-9200
- support@hoover.com
- Support page
- Official support source
Store and service reviews
I am writing this review for the Hoover HL4 upright vacum cleaner. Is is light, easy to use, and excellent for getting dust and cat hair out of my carpets. What I don't like is that there is no metal pole that slots out, so reach is not very good also just a pet tool and small other tool. I also have the HL 5 later model, but did not want to pay that much so got this model instead. Also cleaning…
Avoid this brand, I bought a Fridge freezer from them 3 years ago and it came with a 10 years free spare parts guarantee and when 2 of my drawers got damaged they refused to replace them because it only covers mechanical parts. It's only plastic and it's the cheapest part on the fridge freezer. They tried charging me a one of fee of £160 or pay £20 a month to cover for the drawers which I…
I purchased a Hoover streamline vac mop. What junk! $130 wasted. Used it less than 5 times and now it does not even work! JUNK! I am so disgusted with Hoover putting this junk oit and now im out money! Plus the rollers are like $30 on amazon and $48 on hoover website! You are all insane!
Who makes Hoover
Hoover makes upright and carpet cleaning vacuums. The CPSC lists 3 recalls naming the brand, none in the last three years. Amazon ratings are good but short of our top band.
- Made in (recalled products)
- China 1, Mexico 1, United States 1 (of 3 recalls listing a country)
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FAQ
What do owners like about Hoover?
Strong suction across models: Owners across canister, upright, backpack, stick and spot-cleaner models describe suction as strong on carpets, hard floors, upholstery and pet hair. Lightweight and easy to maneuver: Many owners note the vacuums are light enough to carry on stairs or shoulders and easy to push or guide around furniture. Long cords cut outlet changes: Several owners like the long cords, letting them clean multiple rooms or an entire floor without unplugging and replugging. Easy to empty and maintain: Bagless canisters and dirt cups are described as simple to pop off, empty into the trash and clean without much fuss.
What are common complaints about Hoover?
Durability varies, parts break: Some owners see cracked plastic, split hoses or dead motors within weeks or months, though other owners of the same style report years of trouble-free use. Heavy or hard to push: A few owners, especially of upright and stick models, find the unit heavy or top-heavy, making it tiring to push or carry. Noisy for some owners: A few owners describe the vacuums as loud during operation, especially when the brush roller is engaged. Hard to find replacement parts: A few owners struggled to source replacement brushes, lids or floor tools from Hoover after original parts broke or were discontinued.
Is Hoover a good brand?
Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Hoover had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Where are Hoover products made?
Recalled Hoover products listed by the CPSC were made in China 1, Mexico 1, United States 1 (of 3 recalls listing a country).
Has Hoover had product recalls?
Yes. The CPSC lists 3 recalls for Hoover. The most recent, on 2011-02-09: Hoover Recalls WindTunnel Canister Vacuums Due to Fire and Shock Hazards.
What is the Hoover customer service number?
1-800-944-9200.