Mixed
No CPSC recalls in the last 36 months.
iRobot makes Roomba robot vacuums, vacuum and mop combos, and replacement parts and cleaning accessories. The brand is owned by Shenzhen Picea Robotics, while USPTO lists iRobot Corporation of Delaware, USA as the trademark owner. The CPSC lists no recalls naming the brand. Amazon ratings are uneven, with a notable share of low scores.
Recall counts are not adjusted for sales volume. How the verdict works
Shop iRobot on Amazon
See all iRobot products on AmazonNew from iRobot on Amazon
iRobot Roomba Plus 678 Robot Vacuum & Mop Combo, 30,000Pa Suction, SprayForce AI Pre-Treatment, Self-Cleaning Roller Mop, AutoWash Dock, Hea
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iRobot Roomba Combo j5 Robot - 2-in-1 Vacuum with Optional Mopping, Identifies & Avoids Obstacles Like Pet Waste & Cords, Clean by Room with
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iRobot Roomba Max 775 Pet Robot Vacuum & Mop Combo, 30,000Pa Suction, Heated Spot Mopping, Self-Cleaning Roller Mop, Retracting Mop Cover, M
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iRobot Roomba Plus 515 Robot Vacuum & Mop Combo, 3X Suction, 90 Days Self-Emptying, Multifunction Dock, Self‑Cleaning, Heated Wash & Heated
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After experiencing both a Xiaomi robot (X20+) and now an iRobot Combo J9+, I feel compelled to share this review. I had a Xiaomi X20+ for three days. ...
I had a fantastic experience with iRobot customer service. I originally purchased a certified refurbished Roomba j7+, and when I had an issue with it, the support team was incredibly helpful throughout the entire process. They communicated clearly, kept me updated, and worked to find a solution rather than making me jump through endless hoops. When the original replacement option was…
Dealing with iRobot customer support has been an exhausting and frustrating experience. After waiting an entire month for a replacement unit under warranty, customer care told me the original white model I ordered was out of stock-despite showing in stock on their website. They tried to push a black model on me that I didn’t want, claiming website inventory uses a different warehouse than client…
Second time purchasing an iRobot vacuum and am very disappointed in their customer service and products. My first roomba died and they offered a trade in credit of about $50 because it was over the one year warranty. I purchased another robot for over $600 and then 13 months later it died. Because it is again over “one year” old they won’t do anything to help fix it and offered another trade in…
iRobot recalls
The CPSC recall database lists no recalls for iRobot as of 2026-11-02.
Product-related lawsuits
No product liability or consumer fraud cases naming iRobot found in federal court records.
iRobot in the news
- iRobot Unveils Its First Dual-Unit Roomba Vacuum/Mop
- iRobot unveils its most powerful vacuums yet - everything to know about the Roomba Max 875 and Plus 678
- iRobot Unveils Roomba® Duo at IFA 2026, Proving the Future of Floor Care Has a Familiar Name
What to buy from iRobot
Best-rated iRobot products
Authentic Replacement Parts - 3 Count (Pack of 1) Dirt Disposal Bags Compatible with Roomba Clean Base Models i1+, i3+,
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Roomba 692 Robot Vacuum - Wi-Fi Connectivity, Personalized Cleaning Recommendations, Works with Alexa, Good for Pet Hair
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Authentic Replacement Parts-Hard Floor Cleaner Concentrate Compatible with Roomba 100, 200, 400, 500 Combo series, Combo
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Authentic Replacement Parts-Hard Floor Cleaner Concentrate Compatible with Roomba 100,200,400,500 Combo Series, Combo i5
Check price on AmazonAlternatives from other brands
Bissell 2033M Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Ca
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iRobot customer service and warranty
- Support page
- Official support source
Who makes iRobot
- Company
- iRobot source
- Owner
- Shenzhen Picea Robotics source
- Country
- United States source
- Founded
- 1990 source
- Headquarters
- Bedford source
- Founders
- Rodney Brooks, Colin Angle, Helen Greiner source
- Trademark (USPTO)
- iRobot Corporation (DELAWARE, USA); first registered 2004 source
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FAQ
Is iRobot a good brand?
Mixed. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Low.
How many recalls has iRobot had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns iRobot?
iRobot is owned by Shenzhen Picea Robotics. USPTO lists iRobot Corporation (Delaware, USA) as the owner of the iRobot trademark.
Who makes iRobot?
The iRobot brand belongs to Shenzhen Picea Robotics.
Where is iRobot from?
iRobot is a company from United States, headquartered in Bedford.
Where is iRobot based?
Bedford.
When was iRobot founded?
1990.
Has iRobot had product recalls?
The CPSC recall database lists no recalls for iRobot as of 2026-11-02.
How do I contact iRobot customer service?
iRobot customer service can be reached through the official support page https://homesupport.irobot.com/.