Generally good
No CPSC recalls in the last 36 months.
Shark, founded in 1994 and based in Needham, Massachusetts, makes vacuums; USPTO lists SharkNinja Operating LLC as the trademark owner. The CPSC lists 3 recalls naming the brand, none in the last three years. Amazon ratings are good but short of our top band.
Recall counts are not adjusted for sales volume. How the verdict works
Shop Shark on Amazon
See all Shark products on AmazonNew from Shark on Amazon
Shark Motor Base Chassis Pod with Dust Cup for NV830 NV830BRN NV831 NV835 DuoClean Powered Lift-Away Vacuum
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Shark Motorized Powered Floor Nozzle Head for ZU561 ZU560 ZU561Q ZU562 ZU572 Navigator Lift-Away Upright Vacuum
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Shark Genuine 10.8V 2.1Ah (2100mAh) Ni-Mh Battery XBT1106N for SV1106N SV1107N Navigator Freestyle Cordless Vacuum
Check price on AmazonWhat owners say about Shark
Shark Pro and Detect, I need a vacuum for a condo. Is it worth it?
I bought a Shark Nav Com vacuum at the end of Oct and had no issues at first, used it a few times and then it malfunctioned.
⭐⭐⭐⭐ Outstanding Customer Service - Shark Has a Wonderful Employee! I recently contacted Shark because I had misplaced the charging cord for my vacuum. I was disappointed to learn that the replacement cord was not available. However, the gentleman who assisted me went above and beyond. Since my vacuum was still under warranty, he arranged to have an entirely new vacuum sent to me! While I…
Five stars for SharkNinja customer service. The bowl blade on my Ninja food processor stopped spinning (the motor ran, the blade didn't) right in the middle of prep for a big catering event. Support sorted it out under warranty with no runaround - a replacement bowl and blade sent at no charge, and overnighted to me. Total due: $0. This is how you keep a customer for life.
I purchased a power detect transformer at the end of September 2026. I used it twice with no issues and the third and several times after, I attempted to use it and it had no suction. I have a warranty. The call customer service rep today to problem solve via video, I showed him the hard that was left behind when vacuuming and especially when I vacuum my rugs upstairs. This is my second…
I have only had this "Ninja Foodi Smoothie Blender" for 2 weeks and the cups' blender engagement plastic nobs are already so worn away, that the blender stops running a couple seconds into the blending process. The first time i used the blender, i noticed the plastic nobs were shredding away. My last ninja had the same pronlem but it was after years of use. I want sharkninja to make this right. I…
Shark recalls
- 2015
- 2015-04-22Vacuum Cleaners. The aluminum wand can disconnect from the vacuum cleaner's handle and remain energized with electricity, posing a risk of electric shock. CPSC notice
Product-related lawsuits
No product liability or consumer fraud cases naming Shark found in federal court records.
Shark in the news
- Shark Expands Its Robot Vacuum Lineup with Navigator® 2-in-1 Robot Vacuum and Mop
- Shark® Launches AquaReach™, the First Vacuum & Mop System with Extendable Wand Designed to Clean Beyond the Floor
What to buy from Shark
Best-rated Shark products
VACMOP Disposable Hard Floor Pad Refills, Compatible with VM252 & VM180, No-touch Disposal, For use on ALL Sealed Floors
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Alternatives from other brands
Bissell 2033M Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Ca
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Swiffer PowerMop Mopping Kit for Floor Cleaning, Set Includes 1 Power Mop, 2 Replacement Pads, 1 Liquid Solution Refill,
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Shark customer service and warranty
- Warranty
- Terms vary by product. Official warranty page
- Support page
- Official support source
Who makes Shark
- Company
- SharkNinja source
- Founded
- 1994 source
- Headquarters
- Needham source
- Founders
- Mark Rosenzweig source
- Trademark (USPTO)
- SharkNinja Operating LLC (DELAWARE, USA); first registered 1988 source
- Made in (recalled products)
- China 1 (of 1 recalls listing a country)
- Same company as
- Ninja
Compare Shark
FAQ
Is Shark a good brand?
Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Shark had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns Shark?
USPTO lists SharkNinja Operating LLC (Delaware, USA) as the owner of the Shark trademark, first registered 1988.
Who makes Shark?
The Shark brand belongs to SharkNinja Operating LLC. CPSC recall records show Shark products made in China 1 (of 1 recalls listing a country).
Where is Shark from?
The Shark trademark owner, SharkNinja Operating LLC, is based in Delaware, USA.
Where is Shark based?
Needham.
When was Shark founded?
1994.
Where are Shark products made?
Recalled Shark products listed by the CPSC were made in China 1 (of 1 recalls listing a country).
Has Shark had product recalls?
Yes. The CPSC lists 1 recall for Shark. The most recent, on 2015-04-22: Shark Vacuum Cleaners Recalled by Euro-Pro Due to Shock Hazard.
How do I contact Shark customer service?
Shark customer service can be reached through the official support page https://support.sharkninja.com/article/Product-Registration-Warranty-Coverage.
Are Shark and Ninja the same company?
They share an owner: USPTO lists SharkNinja Operating LLC as the trademark owner for both Shark and Ninja.