Updated 2026-11-01

Is Bissell a good brand?

See Bissell on Amazon

Use caution

3 CPSC recalls in the last 36 months.

Bissell makes vacuums, carpet cleaners and steam cleaners, and Amazon owners rate its products highly. USPTO lists Bissell Homecare, Inc. of Michigan as the trademark owner. The CPSC lists 8 recalls, 3 in the last three years, including Steam Shot handheld steam cleaners over burn hazards and Multi Reach vacuums over fire risk.

Recall counts are not adjusted for sales volume. How the verdict works

Recalls in 3 years

3

Safety record: Frequent. Source: CPSC.

Owner satisfaction

Medium

From ratings of 20 most-rated products on Amazon.

Trustpilot

1.6/5

1,066 reviews. Rates Bissell's own store and service, not the products. See on Trustpilot

Search interest

Falling

Monthly Google searches for “bissell” in the US, Oct 2025 to Sep 2026. Source: Google Ads.

Shop Bissell on Amazon

See all Bissell products on Amazon

Amazon data checked 2026-11-01. source

New from Bissell on Amazon

Bissell Pet Hair Eraser Allergen Lift-Off, Limited Edition Color, Bordeaux, 39884

Bissell Pet Hair Eraser Allergen Lift-Off, Limited Edition Color, Bordeaux, 39884

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Bissell CrossWave Edge Cordless Plus, Limited Edition Bordeaux, 4329A | Vacuums and mops together, reaching every wall and baseboard-recharg

Bissell CrossWave Edge Cordless Plus, Limited Edition Bordeaux, 4329A | Vacuums and mops together, reaching every wall and baseboard-recharg

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Bissell PowerClean FurGuard, Limited Edition Bordeaux, 4039D | Self-Cleaning Brushroll, Bright Headlights, Upholstery & Crevice Tools Includ

Bissell PowerClean FurGuard, Limited Edition Bordeaux, 4039D | Self-Cleaning Brushroll, Bright Headlights, Upholstery & Crevice Tools Includ

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BISSELL Little Green Limited Edition Bordeaux, 3353C

BISSELL Little Green Limited Edition Bordeaux, 3353C

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What owners say about Bissell

Verbatim quotes. Trustpilot quotes are the newest positive and negative reviews; they rate the brand's own store and service.

This afternoon I went to use my carpet cleaner and it started buzzing and smoking. I called Bissel customer service and Yadiell was extremely helpful. He was able to join be via video call and we were not able to locate the problem, so he offered to replace my carpet cleaner. Ive been a long time fan of Bissel for what they do for shelter pets, but 10/10 for customer service as well. I also love…
5 of 5 stars, Trustpilot review, 2026-09-16
Pet Pro is one of their most expensive carpet cleaners. Constantly breaks, I’m running 2 machines so when one is in for repair, which it always is I have a spare. Their customer service today with Wei is the WORST very WORST experience I’ve ever had in the years as an absolute fed up customer of theirs. It’s only ad the warranty is 5 years I have to put up with this appalling product and…
1 of 5 stars, Trustpilot review, 2026-10-19
I recently purchased a Bissell Fur Finder stick vac. It is by far the worst vacuum cleaner I have ever owned. The suction is weak, it leaves fur and hair behind on the floor detectable by the products lights. I spend more time vacuuming because it is so powerless. It is completely useless. I clean the filter and pipes daily after each use but this makes no difference. Waste of money
1 of 5 stars, Trustpilot review, 2026-09-23

Bissell recalls

  1. 2026
  2. 2026-04-09Steam Shot OmniReach and Steam Shot Omni Steam Cleaners with attachments. The recalled steam cleaners' attachments can unexpectedly detach from the steam cleaners and expel hot water or steam onto users during use, posing a serious… Incidents: BISSELL has received 206 reports of hot water or steam unexpectedly escaping from the steam cleaners' attachments, including 161 reports of burn injuries with… Units: About 1.7 million (In addition, about 96,000 were sold in Canada). Remedy: Repair. CPSC notice
  3. 2024
  4. 2024-07-18BISSELL® Steam Shot™ Handheld Steam Cleaners. The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard. Incidents: BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries. Units: About 3.2 million (In addition, about 355,000 were sold in Canada). Remedy: Refund. CPSC notice
  5. 2024-02-01BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners. The vacuum's battery pack can overheat and smoke, posing a fire hazard. Incidents: BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Units: About 142,000 (In addition, about 14,600 were sold in Canada). Remedy: Replace. CPSC notice
Show 5 earlier recalls (1993-2023)
  1. 2023
  2. 2023-04-06BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551R and 25518. The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard. Incidents: None reported Units: About 2,000 (About 56,000 BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519 were previously recalled in January 2023). Remedy: Repair. CPSC notice
  3. 2023-01-12BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519. The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard. Incidents: BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which… Units: About 61,000 (In addition, about 4,300 were sold in Canada). Remedy: Repair. CPSC notice
  4. 2005
  5. 2005-02-11Vacuum Cleaners/Sweepers. The carpet cleaner's metal upper handle can pose an electric shock hazard to consumers. Incidents: BISSELL has received six reports of consumers receiving shocks from the unit. About 750,000 units. CPSC notice
  6. 2000
  7. 2000-04-04Vacuum Cleaners/Sweepers. The power cord insulation can tear where the cord attaches to the vacuum, exposing bare wires. Incidents: BISSELL is aware of 54 reports of the cords on these vacuums tearing. About 207,000 units. CPSC notice
  8. 1993
  9. 1993-08-19Vacuum Cleaners/Sweepers. Laceration Incidents: not stated CPSC notice

Marked items are within the last 36 months and count in the verdict.

Product-related lawsuits

No product liability or consumer fraud cases naming Bissell found in federal court records.

What to buy from Bissell

Best-rated Bissell products

Little Green Multi-Purpose Portable Carpet Cleaner, 1400B

Little Green Multi-Purpose Portable Carpet Cleaner, 1400B

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2033M Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Carpets, B

2033M Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Carpets, B

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2033 Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Carpets, Bl

2033 Featherweight Stick Lightweight Bagless Vacuum and Electric Broom with Crevice Tool for Hard Floors and Carpets, Bl

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CleanView Swivel Pet Upright Vacuum, 2252

CleanView Swivel Pet Upright Vacuum, 2252

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Alternatives from other brands

Eureka Blaze Stick Vacuum Cleaner, 3-in-1 Small Vacuum for Home, Aqua Blue | vacuum cleaners for home, vacuum cleaner, s

Eureka Blaze Stick Vacuum Cleaner, 3-in-1 Small Vacuum for Home, Aqua Blue | vacuum cleaners for home, vacuum cleaner, s

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Shark Navigator Lift-Away Vacuum, HEPA, Carpet and Pet Hair, Blue, NV360

Shark Navigator Lift-Away Vacuum, HEPA, Carpet and Pet Hair, Blue, NV360

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Bissell customer service and warranty

Support page
Official support source

Who makes Bissell

Trademark (USPTO)
BISSELL Homecare, Inc. (MICHIGAN, USA); first registered 2006 source
Made in (recalled products)
China 5, Mexico 1, United States 1 (of 6 recalls listing a country)

Compare Bissell

FAQ

Is Bissell a good brand?

Use caution. 3 CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.

How many recalls has Bissell had in the last 3 years?

3 recalls in the last 36 months, according to the CPSC.

Who owns Bissell?

USPTO lists BISSELL Homecare, Inc. (Michigan, USA) as the owner of the Bissell trademark, first registered 2006.

Who makes Bissell?

The Bissell brand belongs to BISSELL Homecare, Inc.. CPSC recall records show Bissell products made in China 5, Mexico 1, United States 1 (of 6 recalls listing a country).

Where is Bissell from?

The Bissell trademark owner, BISSELL Homecare, Inc., is based in Michigan, USA.

Where are Bissell products made?

Recalled Bissell products listed by the CPSC were made in China 5, Mexico 1, United States 1 (of 6 recalls listing a country).

Has Bissell had product recalls?

Yes. The CPSC lists 8 recalls for Bissell. The most recent, on 2026-04-09: BISSELL Recalls Over One Million Steam Shot OmniReach Steam Cleaners Due to Risk of Serious Burn Hazard from Attachments.

How do I contact Bissell customer service?

Bissell customer service can be reached through the official support page https://support.bissell.com/.

Vacuum brands

Facts checked 2026-11-02. Brand representatives can send corrections to hello@isagoodbrand.com.

How the verdict works

One formula for every brand, built from public records. We do not test products.

Owner satisfaction

Ratings of the brand's most-rated products on Amazon. High: weighted average of at least 4.5 and no more than 10% of products below 4.0. Medium: at least 4.2 and no more than 30%. Low: everything else.

Safety record

CPSC recalls in the last 36 months: none is Clean, one or two is Some, three or more is Frequent. Counts are not adjusted for sales volume.

Owners / SafetyCleanSomeFrequent
HighReliableGenerally goodMixed
MediumGenerally goodMixedUse caution
LowMixedUse cautionUse caution

Bissell: owner satisfaction Medium + safety record Frequent = Use caution

Full methodology