Use caution
3 CPSC recalls in the last 36 months.
Segway, founded in 1999 and owned by Ninebot, sells electric kick scooters. The CPSC lists 9 recalls, 3 in the last three years: Ninebot Max G30P and P100 KickScooters over fall hazards and Fugleman utility vehicles over fire risk. That record gives the brand our lowest verdict.
Recall counts are not adjusted for sales volume. How the verdict works
What owners say about Segway
If you want a quality scooter, segway or inokim is gonna be it. G2 is good. Other scooters will be the same hassle to work on, just cheaper and ...
Is the quality of Segway seriously that much better to spend an extra $100-200 more on their scooter in comparison to another scooter from a different ...
I wanted to take a moment to recognize Segway and, specifically, Camilo and Victor from their support team for what has genuinely been one of the best customer service experiences I've had with any company. I had an issue with my Segway MAX G3 that turned into quite the troubleshooting journey. From the beginning, the support team was responsive and actually worked with me to try to solve the…
Took off one star because they took longer than I'd like to get a replacement empty shipping box for the return repair but I am under stress. I've been frustrated with the customer service but they kept there word however they are doing theire job well. Segway ZT3 Pro Scooter came defective, took awhile but the customer service shipped me out a box after they wanted to make sure it was repaired…
Ordered a ninebot e2 pro directly from the company. It was defective upon arrival (wouldn’t charge) and the company refused to replace the scooter and instead offered to send me the parts for me to fix it myself! Horrible customer service. If you really want a Segway product I would at least recommend ordering from a third-party supplier that accepts returns in the event the unit is damaged.
Made me think I had warranty. Directed me to a shop and now says it was a mismate on their end. Now I'm stuck with a bill I did not need.
Segway recalls
- 2025
- 2025-03-20Segway Ninebot Max G30P and Max G30LP KickScooters. The folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers. CPSC notice
- 2024
- 2024-11-21Segway Ninebot P100 KickScooters. The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider. CPSC notice
- 2023
- 2023-12-072022 Fugleman UT10E and UT10X Utility-Terrain Vehicles. The ignition coil can fail to ignite one of the engine cylinders, allowing uncombusted fuel to enter the exhaust pipe where it could ignite, posing a fire… CPSC notice
- 2022
- 2022-07-07Fugleman® UT10E and UT10X Utility Terrain Vehicles (UTVs). The cockpit rear panel between the seats and the cargo bed can overheat and melt the plastic, posing a fire hazard. CPSC notice
- 2022-03-24Ninebot Children's Bicycle Helmets. The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC notice
- 2017
- 2017-05-05Off-Board Chargers for Segway Personal Transporters (PT). A wire inside the charger can detach and touch the side of the charger, posing a shock hazard. CPSC notice
- 2015
- 2015-09-15Battery Chargers. A wire inside the charger can detach and touch the side of the charger, posing a shock hazard. CPSC notice
- 2006
- 2006-09-14Human Transporters. The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. CPSC notice
- 2003
- 2003-09-26Human Transporters. Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the… CPSC notice
Product-related lawsuits
No product liability or consumer fraud cases naming Segway found in federal court records.
What to buy from Segway
Best-rated Segway products
C2 Pro /C2 Go / C2 Lite Kids Electric Scooter, Lightweight Design, UL Certified
Check price on AmazonAlternatives from other brands
Segway product lines on Amazon
| Product line | Products | Owner ratings |
|---|---|---|
| Sports | 19 | Well rated |
| Tricycles, Scooters & Wagons | 1 | Mixed ratings |
Segway customer service and warranty
- Phone
- 1-866-473-4929
- Channels
- phone
- Support page
- Official support source
Who makes Segway
- Owner
- Ninebot source
- Country
- United States source
- Founded
- 1999 source
- Headquarters
- Bedford source
- Founders
- Dean Kamen source
- Trademark (USPTO)
- Segway Inc. (DELAWARE, USA); first registered 2003 source
- Made in (recalled products)
- China (5 of 9 recalls), United States (4 of 9 recalls), Malaysia (1 of 9 recalls)
FAQ
Is Segway a good brand?
Use caution. 3 CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Segway had in the last 3 years?
3 recalls in the last 36 months, according to the CPSC.
Who owns Segway?
Ninebot.
Who owns the Segway trademark?
USPTO lists Segway Inc. (DELAWARE, USA) as the owner of the Segway trademark, first registered 2003.
Where is Segway based?
Bedford.
When was Segway founded?
1999.
Where is Segway from?
Segway is a company from United States, headquartered in Bedford.
Where are Segway products made?
Recalled Segway products listed by the CPSC were made in China (5 of 9 recalls), United States (4 of 9 recalls), Malaysia (1 of 9 recalls).
Has Segway had product recalls?
Yes. The CPSC lists 9 recalls for Segway. The most recent, on 2025-03-20: Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury.
What is the Segway customer service number?
1-866-473-4929.