Mixed
No CPSC recalls in the last 36 months.
Jasion sells electric bikes. USPTO lists Shenzhen Infino Technology, a company in China, as the trademark owner. The CPSC lists no recalls naming the brand, but Amazon ratings are uneven, with a notable share of low scores.
Recall counts are not adjusted for sales volume. How the verdict works
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What owners say about Jasion
I have two jasion bikes. minor issues on both of them have been resolved through customer service
I ordered 2 bikes, you said 5-8 days and .. yes I received in that slot. Putting bikes together was 90% easy, and video suggested was a bit hard to stop and start, and understand. I documented putting them together, and told your tech’s I would put an instruction manual together when i got back from our 3 week vacation. There were a couple scratches, but not worth replacing with another one. I…
the company offers product that DOESNTexist. I ordered an e-trike jt18 that was advertised ahs having a 5 level pedal assist AND a 7 speed shimano mechanical shifter. I ordered thua through Amazon. The trike arrivedd with ibky an electrical 5 level Pedal assist. No 7 speed machanical shifet. Amazon blew me off stating I needed to deal with Jasionbike. At first Jasion denied the imfo,…
After 81 (!!!) emails back and forth with this company, a RetroVolt Pro that stopped working after 5 months, and about $300 in shipping fees for replacement parts, this company finally sent a new bike. Not the one we purchased, but a Thunder. The bike was missing the stem (the piece that connects the handlebars to the headset). The right brake didn't work and triggered the motor cutoff, even…
Jasion recalls
The CPSC recall database lists no recalls for Jasion as of 2026-11-02.
Product-related lawsuits
No product liability or consumer fraud cases naming Jasion found in federal court records.
What to buy from Jasion
Best-rated Jasion products
EB5 MAX/Ultra Electric Bike for Adults,2000W/2500W Peak Motor,720Wh/1040Wh Battery Electric Mountain Bike, 26'' x 4'' Fa
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Jasion customer service and warranty
- Phone
- 1-888-825-6366
- support@jasionbike.com
- Support page
- Official support source
Who makes Jasion
- Trademark (USPTO)
- Shenzhen Infino Technology Co., Ltd. (CHINA); first registered 2021 source
FAQ
Is Jasion a good brand?
Mixed. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Low.
How many recalls has Jasion had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns Jasion?
USPTO lists Shenzhen Infino Technology Co., Ltd. (China) as the owner of the Jasion trademark, first registered 2021.
Who makes Jasion?
The Jasion brand belongs to Shenzhen Infino Technology Co., Ltd.
Is Jasion a Chinese company?
The Jasion trademark is registered to Shenzhen Infino Technology Co., Ltd., based in China.
Has Jasion had product recalls?
The CPSC recall database lists no recalls for Jasion as of 2026-11-02.
What is the Jasion customer service number?
1-888-825-6366.