Generally good
No CPSC recalls in the last 36 months.
Gotrax sells electric scooters for adults and kids. USPTO lists Matao Cao, based in China, as the owner of the GOTRAX trademark. The CPSC lists no recalls naming the brand, and Amazon ratings are good but short of our top band.
Recall counts are not adjusted for sales volume. How the verdict works
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See all Gotrax products on AmazonNew from Gotrax on Amazon
Gotrax eLO 26" Mountain Electric Bike for Adults, Max 70 Mile & 20Mph | 500W Peak Motor, 70 Miles Range in Pedal-Assist, 7-Speed & Boost Mod
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Gotrax E-Cargo 20'' Fat Tire Electric Bike for Adults, Max 55 Miles & 20Mph | 500W Peak Motor, 48V Battery, 7-Speed Gear, 5 Pedal-Assist, Di
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Gotrax KS12 Toddler Balance Bike, 12" No-Pedal Bike for Boys&Girls Ages 2-5 | Colorful LED Light, Adjustable Seat & Handlebar, Durable EVA T
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Gotrax Baby Balance Bike, 7" Silent Wheels, First Gift for Toddlers 1-2 | Sturdy Steel Frame, Quick 2-Min Assembly, CPC Certified, Soft Edge
Check price on AmazonWhat owners say about Gotrax
Gotrax Ive worked on their scooters, they make a good scooter but parts usually take awhile. I got a gotrax and I didn't like it no power, are ...
I saw that earlier today. A friend of mine has a Gotrax and has had good luck with it but I would be skeptical of buying any scooter from a ...
Tried doing it cause gotrax themself was doing it. Rear motor case cracked and started making a weird noise.
Great service and prompt shipping. Make sure you get all parts needed for your repair. The representative helped explain that I needed two parts to replace the one piece that was broken. That was a surprise but worked great. Thank you!
My address, an apartment in a large apartment building, required a door code to enter the building. There was no opportunity for this information on the address form. Im very concerned the delivery will not make it to its intended recipient.
The battery replacement for the go trax flex voyager that I received is the wrong battery. I cannot send it back because it's a no return policy. I need an exchange.
No pictures of the product. Unsure if this is the correct replacement part since I never got a response to my email or online inquiry as to my escooter problem.
Gotrax recalls
The CPSC recall database lists no recalls for Gotrax as of 2026-11-02.
Product-related lawsuits
No product liability or consumer fraud cases naming Gotrax found in federal court records.
What to buy from Gotrax
Best-rated Gotrax products
Alternatives from other brands
adidas Alliance Sackpack - Drawstring Backpack for Sports, Small Gym Bag, Black/3, OSFA
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Gotrax customer service and warranty
- Phone
- 1-844-446-8729
- support@gotrax.com
- Support page
- Official support source
Who makes Gotrax
- Trademark (USPTO)
- MATAO CAO (CHINA); first registered 2017 source
FAQ
Is Gotrax a good brand?
Generally good. No CPSC recalls in the last 36 months. Owner satisfaction on Amazon: Medium.
How many recalls has Gotrax had in the last 3 years?
0 recalls in the last 36 months, according to the CPSC.
Who owns Gotrax?
USPTO lists MATAO CAO (China) as the owner of the Gotrax trademark, first registered 2017.
Who makes Gotrax?
The Gotrax brand belongs to MATAO CAO.
Is Gotrax a Chinese company?
The Gotrax trademark is registered to MATAO CAO, based in China.
Has Gotrax had product recalls?
The CPSC recall database lists no recalls for Gotrax as of 2026-11-02.
What is the Gotrax customer service number?
1-844-446-8729.