Updated 2026-10-15

Is Craftsman a good brand?

Generally good

1 CPSC recall in the last 36 months.

Craftsman, founded in 1927 and now owned by Stanley Black & Decker, sells hand, power and outdoor tools that Amazon owners rate highly. The CPSC lists 31 recalls over the brand's long history, 1 in the last three years: V20 cordless tillers.

Recall counts are not adjusted for sales volume. How the verdict works

Recalls in 3 years

1

Safety record: Some. Source: CPSC.

Owner satisfaction

High

From ratings of 20 most-rated products on Amazon.

Trustpilot

1.5/5

76 reviews. Rates Craftsman's own store and service, not the products. See on Trustpilot

What owners say about Craftsman

Verbatim quotes. Trustpilot quotes are the newest positive and negative reviews; they rate the brand's own store and service.

Although I was disappointed that the trigger on my battery chainsaw failed after two years of use, the warranty staff sent me a new saw within weeks even though I had no receipt for my purchase. The saw is an affordable way to to periodic yard maintenance.
5 of 5 stars, Trustpilot review, 2026-06-16
I have a battery powered mower that doesn't turn off without removing the battery. It could have caused injury to my kids. They have refused to follow up. They need to stop selling products from this merchant.
1 of 5 stars, Trustpilot review, 2026-10-13
Garbage equipment. I bought 2 mowers and neither one lasted more than 2 uses. Of course the automated system isnt meant for you to get through. The first customer service representative refused to provide me any information and he eventually stopped communicating while I was on the phone. The second person was an idiot named sam. He basically told me that craftsman refuses to uphold the warranty…
1 of 5 stars, Trustpilot review, 2026-09-28

Craftsman recalls

  1. 2024
  2. 2024-05-30CRAFTSMAN® V20 Cordless Tillers/Cultivators. The assembly instructions can cause consumers to incorrectly attach the bottom portion of the tiller/cultivator upside down, causing the tines to rotate toward… Incidents: The firm has received one report of incorrect attachment of the bottom portion of the unit. About 44,400 units. Remedy: New Instructions. CPSC notice
  3. 2023
  4. 2023-04-20DeWALT, Stanley and Craftsman Fiberglass Sledgehammers. The head of the sledgehammers can loosen prematurely and detach unexpectedly during use, posing an impact injury hazard to the user. Incidents: The firm has received 192 reports of the sledgehammer's head detaching, including two reported injuries to consumers' face and head. About 2.2 million (In addition, about 53,000 in Canada) units. Remedy: Refund. CPSC notice
  5. 2022
  6. 2022-04-14Craftsman 30" Mini and Troy-Bilt TB30 Riding Lawn Mowers. The riding mowers can fail to come to a complete stop and continue to move at a speed of about one mile per hour when the clutch/brake pedal is fully… Incidents: None reported About 6,200 units. Remedy: Repair, Replace. CPSC notice
  7. 2020
  8. 2020-12-09CRAFTSMAN® CMECSP610 10-inch corded chain saws with extension poles. The chain saw can start unexpectedly without operation of the switch when the extension cord adaptor is connected upside down, posing a laceration hazard. Incidents: CRAFTSMAN has received one report of the recalled chain saw starting without operation of the switch causing a laceration injury to a consumer. About 82,000 units. Remedy: Repair. CPSC notice
  9. 2020-04-16Troy-Bilt and Craftsman 25cc 2-Cycle trimmers and Remington 25cc 2-Cycle polesaw. The head of the trimmers and polesaws can continue to rotate when the throttle is released, posing a laceration hazard. Incidents: None reported About 2,660 units. Remedy: Replace. CPSC notice
  10. 2019
  11. 2019-04-17Craftsman M350 walk-behind lawn mowers. Sharp objects can pierce through the lawn mower's collecting bag during use and strike a user or bystander, posing an injury hazard to consumers. Incidents: None reported About 5,000 units. Remedy: Repair. CPSC notice
  12. 2017
  13. 2017-03-07Craftsman portable table saws. The table saw's stand can collapse unexpectedly, posing laceration and impact injury hazards to the operator. Incidents: The firm has received 11 reports of the table saw collapsing, including nine reports of injuries to fingers and hands, including broken bones, lacerations, a… About 46,000 units. Remedy: Replace. CPSC notice
  14. 2016
  15. 2016-12-15Craftsman gasoline chainsaws. The chainsaws can leak fuel, posing a fire hazard. Incidents: None reported About 19,500 units. Remedy: Replace. CPSC notice
  16. 2015
  17. 2015-12-09Leaf Blowers. The blower/vac's motor can catch fire, posing fire and burn hazards. Incidents: Seven reports of the blower/vacs catching fire have been received. About 74,000 units. Remedy: Refund. CPSC notice
  18. 2014
  19. 2014-09-30Gas-powered Lawn Mowers. The engine control/bail lever on the handle can fail, allowing the engine to run and the blades to rotate, posing an injury hazard to consumers. Incidents: None reported About 700 units. Remedy: Repair. CPSC notice
  20. 2010
  21. 2010-10-15Riding Lawn Mowers. These riding mowers came to consumers with the side discharge chute not fully secured to the mower. Incidents: The firm received one report of a bolt that discharged forcefully, breaking a window. About 500 units. Remedy: Repair. CPSC notice
  22. 2010-09-29Lawn Mowers & Accessories. The lawnmower's motor and blade can unexpectedly turn on after the mower's safety key is removed, posing a laceration hazard to consumers. Incidents: Black & Decker has received 34 reports of the motor operating after removal of the safety key, including two incidents that resulted in finger lacerations, one… About 160,000 (these lawnmowers were previously recalled in September 2002 for a fire hazard, and that recall was expanded in August 2006) units. CPSC notice
  23. 2009
  24. 2009-07-08Tractors. The tractor's parking brake can fail posing a loss of control hazard. Incidents: No incidents or injuries have been reported. About 8,200 units. CPSC notice
  25. 2007
  26. 2007-04-05Circular Saws. The "Craftsman" logo label located on the upper blade guard can become partially detached and interfere with the proper operation of the lower blade guard,… Incidents: Sears has received two reports of the blade guard catching on the label with one incident resulting in an injury to the user that required 12 stitches. About 308,000 units. CPSC notice
  27. 2006
  28. 2006-11-28Chain Saws. The chain saw's plastic front handle can break during operation. Incidents: MTD has received two reports of consumers losing control of the saw when the handles broke during use. About 76.000 units. CPSC notice
  29. 2006-08-16Lawn Mowers & Accessories. An electrical component in the lawnmowers can overheat, posing a fire hazard. Incidents: Black & Decker has received 10 additional reports of electrical components overheating, including one additional report of a fire extending beyond the mower. About 160,000 mowers (140,000 of these Black & Decker and Craftsman brand lawnmowers were recalled in September 2002, but also are included in this recall) units. CPSC notice
  30. 2003
  31. 2003-12-16Vacuum Cleaners/Sweepers. The exhaust blower ports on the wet/dry vacuums are large enough for a small child to reach inside and touch the spinning blower wheel. Incidents: Emerson Tool Company has received 10 reports of children inserting their arms into the ports and receiving minor cuts and abrasions to their fingertips. CPSC notice
  32. 2003-12-09Candles & Candle Holders. Flames from the tealight candle can ignite the candleholder, posing a fire and burn hazard. Incidents: The company received one report of the rectangle-shaped candleholder igniting, after a consumer lit the tealight candle. 800 units. CPSC notice
  33. 2003-03-27Routers & Accessories. The on-off switch on the routers could stick in the "on" position, posing a risk of serious lacerations to the operator and bystanders. Incidents: Sears has not received any reports of injuries or incidents. About 5,200 units. CPSC notice
  34. 2002
  35. 2002-08-06Tractors. Under certain operating conditions, the rear wheel hub may crack or wear and spin free on its axle, resulting in a loss of power to the wheel and brake, which… Incidents: One incident reported. About 22,000 units. CPSC notice
  36. 2002-05-07Lawn Mowers & Accessories. Under certain operating conditions, the vehicle's transmission may fail, causing a loss of drive and brake ability. Incidents: None reported. About 900 units. CPSC notice
  37. 2001
  38. 2001-11-09Chain Saws. The plug at the end of the power cord of the chain saw and the edger may have exposed copper wires, presenting a possible electrocution hazard to consumers. Incidents: None reported. About 7,100 units. CPSC notice
  39. 2001-05-15Tools Miscellaneous. These glue guns can overheat, presenting fire and burn hazards to consumers. Incidents: CPSC and Sears have not received any reports of injuries. About 33,000 units. CPSC notice
  40. 2000
  41. 2000-11-14Radial Arm Saws. These radial arm saws were sold without a guard that covers the entire blade. Incidents: CPSC and Emerson have received about 300 reports of injuries while using these saws. About 3.7 million units. CPSC notice
  42. 1998
  43. 1998-03-18Sanders/Grinders & Accessories. Fire & Fire-Related Burn Incidents: not stated CPSC notice
  44. 1997
  45. 1997-05-03Garage Doors/Openers. Entrapment Incidents: not stated CPSC notice
  46. 1996
  47. 1996-03-27Table Saws. Laceration Incidents: not stated CPSC notice
  48. 1989
  49. 1989-05-22Weed Trimmers. Incidents: not stated CPSC notice
  50. 1985
  51. 1985-05-14Hedge Trimmers. Electrocution/Electric Shock Incidents: not stated CPSC notice
  52. 1985-01-18Scroller Saws. Electrocution/Electric Shock Incidents: not stated CPSC notice
  53. 1980
  54. 1980-07-21Miter Saws. Laceration Incidents: not stated CPSC notice

Marked items are within the last 36 months and count in the verdict.

Product-related lawsuits

A filed case is an allegation, not a finding.

What to buy from Craftsman

Best-rated Craftsman products

25-Ft Tape Measure with Fraction Markings, Retractable, Self-Locking Blade (CMHT37225)

25-Ft Tape Measure with Fraction Markings, Retractable, Self-Locking Blade (CMHT37225)

Check price on Amazon
Pliers, 8 & 10", 2Piece Groove Joint Set (CMHT82547)

Pliers, 8 & 10", 2Piece Groove Joint Set (CMHT82547)

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V20 MAX Cordless Drill and Impact Driver, 2 Batteries, Charger

V20 MAX Cordless Drill and Impact Driver, 2 Batteries, Charger

Check price on Amazon
Screwdriver Set, Assorted, 12Piece (CMHT65044)

Screwdriver Set, Assorted, 12Piece (CMHT65044)

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Alternatives from other brands

DEWALT 20V Max XR Drill Driver, Battery and Charger (DCD771C2)

DEWALT 20V Max XR Drill Driver, Battery and Charger (DCD771C2)

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Seesii Mini Chainsaw, 6-inch Mini Chainsaw Cordless, Handheld Electric Power Chain Saw with 2 Batteries, for Tree Trimmi

Seesii Mini Chainsaw, 6-inch Mini Chainsaw Cordless, Handheld Electric Power Chain Saw with 2 Batteries, for Tree Trimmi

Check price on Amazon
AOBEN Cordless Electric Ratchet Wrench Set, 3/8" 12V Power Ratchet Tool Kit With 2 Packs 2000mAh Lithium-Ion Battery And

AOBEN Cordless Electric Ratchet Wrench Set, 3/8" 12V Power Ratchet Tool Kit With 2 Packs 2000mAh Lithium-Ion Battery And

Check price on Amazon

Craftsman product lines on Amazon

Product lineProductsOwner ratings
Power & Hand Tools15Highly rated
Measuring & Layout Tools3Well rated
Outdoor Power Tools1Well rated
Cutting Tools1Highly rated

Amazon data checked 2026-10-15. source

Craftsman customer service and warranty

Phone
1-888-331-4569
Channels
phone
Support page
Official support source

Who makes Craftsman

Owner
Stanley Black & Decker source
Country
United States source
Founded
1927 source
Trademark (USPTO)
SEARS BRANDS, LLC (ILLINOIS, USA); first registered 1986 source
Made in (recalled products)
United States (10 of 19 recalls), China (7 of 19 recalls), Canada (2 of 19 recalls), Mexico (2 of 19 recalls), Vietnam (1 of 19 recalls)

FAQ

Is Craftsman a good brand?

Generally good. 1 CPSC recall in the last 36 months. Owner satisfaction on Amazon: High.

How many recalls has Craftsman had in the last 3 years?

1 recall in the last 36 months, according to the CPSC.

Who owns Craftsman?

Stanley Black & Decker.

Who owns the Craftsman trademark?

USPTO lists SEARS BRANDS, LLC (ILLINOIS, USA) as the owner of the Craftsman trademark, first registered 1986.

When was Craftsman founded?

1927.

Where is Craftsman from?

Craftsman is a company from United States.

Where are Craftsman products made?

Recalled Craftsman products listed by the CPSC were made in United States (10 of 19 recalls), China (7 of 19 recalls), Canada (2 of 19 recalls), Mexico (2 of 19 recalls), Vietnam (1 of 19 recalls).

Has Craftsman had product recalls?

Yes. The CPSC lists 31 recalls for Craftsman. The most recent, on 2024-05-30: Black & Decker Recalls CRAFTSMAN V20 Cordless Tillers/Cultivators Due to Laceration Hazard.

What is the Craftsman customer service number?

1-888-331-4569.

Power tool brands

Facts checked 2026-10-15. Brand representatives can send corrections to hello@isagoodbrand.com.